Refund Policy

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Returns

We guarantee the quality of all of our products.  We ask that you notify us of problems by the next business day after receipt of your order. Returned, unopened products are (in rare cases) subject to a restocking fee equal to the shipping cost provided on your order. We do not accept returns on subscription once the product has been shipped. For subscription orders, we require 3 days notice on canceling a subscription. You can also find your account information here - https://collagenforher.com/account/login

We do not accept returns on packages once they have been open. On unopened packages our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

In no event will any replacement or refund constitute an admission of any kind. We reserve the right to fully investigate claims that we believe may be unfounded or fraudulent.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If the item was damaged upon receiving it, you may be eligible for a return. Please direct all questions and concerns to contact@collagenforher.com

To complete your return, we require a receipt or proof of purchase. 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. This is normally 14+ business days but could be longer. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@collagenforher.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@collagenforher.com and send your item to: 27 Clyde Rd. Unit #202 Somerset, NJ 08873.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, please reach out to contact@collagenforher.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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